Returns Policy

Returns Policy

At Joskins, we take pride in crafting each product with care, specifically tailored to meet the unique preferences of our customers. While we typically do not accept returns for custom-made items, we understand that issues may arise. Please review our return policy below:

Why We Don’t Accept Returns:

1. Custom-Made Products:
   • Every item in our inventory is created on demand, uniquely crafted to fulfill the specifications of each customer’s order.
2. Tailored to Your Order:
   • The individualized nature of our production process means that once an order is placed, the creation and customization begin promptly to ensure your product is unique to you.
3. Quality Assurance:
   • We are committed to delivering high-quality products. However, due to the customized nature of our items, we cannot restock or resell returned goods.

Defective Products:

In the rare event that you receive a defective product, you have 7 days after receiving the order to contact us to report the defect. We will thoroughly investigate the issue, and based on our findings, we may offer a refund or send you a new product.

What to Consider Before Ordering:

1. Product Information:
   • Before placing an order, please carefully review the product descriptions, specifications, and sizing information provided on our website to ensure the product meets your expectations.
2. Order Accuracy:
   • Double-check your order details, including sizes, colors, and any personalized elements, to guarantee accuracy before confirming your purchase.

Contact Us:

If you experience any issues with a defective product, please contact our customer service team on our Discord for Joskins Members and on Telegram for all other users within 7 days of receiving the order. We are here to assist you and address any concerns.

Changes to the Policy:

Joskins reserves the right to update, modify, or revise this policy at any time. Customers will be notified of any significant changes.

By placing an order with Joskins, you acknowledge and agree to adhere to the terms outlined in this return policy. If you have reservations or inquiries, please reach out to our customer service team before making a purchase.

Thank you for choosing Joskins. We appreciate your understanding and support.

Joskins

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